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Privacy policy
PERNAC is committed to providing you with the highest level of customer service, which includes protecting your privacy. In Australia and New Zealand PERNAC is bound by the Commonwealth Privacy Act 1988, which sets out the principles concerning the protection of your personal information. When you order through www.pernac.com, it implies that you agree with the following privacy policy.
 PERNAC customer information
PERNAC is responsible for processing all customer information. This is a responsibility we take with the utmost care and have secure systems in place to protect the information we hold about customers. Our address is 91 rue du Faubourg St Honoré, 75008 PARIS (France)
Collection and use of customer information
Customer information we collect is used for improving our customer's website experience. We also may use this information to provide the following services: :
- Processing payments
- Processing orders
- Delivering products and services
- Communicating with customers about their orders, promotional offers, and providing advice when requested
- Keeping our database and customer accounts up to date
We may also use some customer information to enable third parties to provide technical and logistical help
Some information given by customers to PERNAC allows us to provide customers with specific services.
We collect two kinds of information: :
 Information provided by customers
If customers choose not to provide personal information where requested, we may not be able to provide the services they require or the level of service which we strive to achieve. For more details, please click here.
Information collected automatically
As well as collecting information that you give us, we collect other information that you may be unaware of such as the name of the domain from which you access the internet, the date and time you access our site and the internet address of the website from which you linked directly to our site. We don't use « cookies » so if you choose to navigate to our website anonymously we may not be able to provide some services. For more details please click here here.
Information from other sources
In somes cases we may use information from other sources in order to verify customer information. For more details, please click here here.
Information provided by customers
Information that customers give us is information that PERNAC requires to fulfill customer orders such as customer measurements and their delivery address.
Information collected automatically
We also may collect information provided by your internet connection. We may use this information in order to provide specific services.
Information from other sources
We also collect information from other sources, notably our shipping and logistic companies and companies that provide specific finance or payment services.
Sharing information
We will never sell or rent customer information. We may however share some information with third parties in the following cases :
Providers
Payment processing and shipping orders may not be done directly by PERNAC Paris, but by other companies. These providers will be allowed relevant customer information for their assignment, but are under contract never use them for any other purposes.
Sale of business
If PERNAC is bought by another company, customer information will be supplied to the buyer.
Protection of PERNAC and third parties
PERNAC will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from Pernac or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
Personal information access
You may review, change or delete personal information related to your use of our website. To access your information, simply login to the My Account section of the website.
Protection of your personal information
PERNAC uses the payment system PAYPAL. This service is based on Secure Sockets Layer (SSL) technology. Confidential data such as credit card data is transmitted encrypted to the server PAYPAL and never transmitted through our server. Encryption provides you with security and peace of mind where your browser and local network supports the use of encrypted data transmissions.
In order to access personal information a form of identification will need to be verified to protect customers information.
Please make sure that nobody can access your account information (username and password). If you think it may have occurred you will need to modify your password.
Access to information
You have no obligation to give us your personal information. Some information is required in order to optimise our services and some services may not be available if we don't have the necessary information.
PERNAC will communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us please let us know by clicking on the unsubscribe link in any of our communications. You can also unsubscribe in the My Account section of the website.
Notices and revisions
You can contact PERNAC to find out more about our privacy policy by clicking here. If any changes to our privacy policy occurs, we will notify our customers by updating this section of our website.
Contact
If you have any questions, please contact us by :
- By e-mail : click here
- By phone : +33 (0)9 51 69 77 59
- By fax :
- Write us to the following address :
PERNAC Paris
91 rue du Faubourg St Honoré
75008 PARIS
France
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