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Refund policy
Tailor made or personalised items are not able to be returned..
However, for products that are not tailor made or personalised we offer a 7 day period in which you can ask for a refund. You may return items within this period however you will have to bear the cost of returning the items. The seven day deadline begins from the date you receive the items.
This policy is for all purchased items except for tailor made or personalised items. This is why PERNAC works to produce the highest quality garments for your complete satisfaction beginning with your first order.
To ask for a refund within the 7 day refund period please contact customer service by indicating the order number and item you wish to return. You will need to carefully package the items and send them via registered post.
For more information about our conditions of sale, click here.
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